![]() #Zoom app download windows 11 fullGuest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant's Zoom account data. If agents edit an existing note, this will not impact the order of the notes. Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note. Published notes are better organized to help agents easily understand customer issues for engagements. Agents can be on a Zoom meeting, Zoom Phone call, and Zoom Contact Center call at the same time and easily switch audio between each product when receiving an inbound notification.When an agent transfers a voice call, they can select the Transfer from phone number.Inbound chat, SMS, and video notifications display the Decline button. ![]() Otherwise Unknown Name will be displayed. Inbound voice notifications display the address book name and phone number if available.There are several UI enhancements to improve and differentiate Zoom Contact Center notifications from other Zoom products. Also, the default presence status has changed to Not Ready. #Zoom app download windows 11 OfflineThe Offline status will be auto set if the agent signs out of the client. They can take over the call to start an outbound call.Īgents can’t set their contact center presence status to Offline. If callback is enabled, supervisors and agents can view voice calls in the queue that are waiting for a callback.
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